Privacy Policy

1. Who we are

NexaPlay operates a media player application, device activation system, website and Upload List.

NexaPlay does not provide television channels, playlists, subscriptions or third-party media content.

For privacy questions, you can contact NexaPlay using the support details listed at the end of this policy.

2. Information we collect

Depending on how you use NexaPlay, we may collect:

• device codes and internal device identifiers;
• device type, operating system, application version and technical compatibility information;
• IP address, browser information, language and approximate regional information;
• email address used for payment confirmation, support or important service communication;
• activation status, trial dates, payment reference and transaction status;
• playlist names, URLs, EPG sources and configuration information added through Upload List;
• support messages and information voluntarily submitted to us;
• security logs, error reports and activity required to prevent abuse.

3. Information we do not intentionally collect

NexaPlay does not intentionally collect complete payment card details. Payments are handled by the configured payment provider.

NexaPlay does not require users to provide the content of their media streams.

NexaPlay does not intentionally collect sensitive personal information unless it is voluntarily included in a support request.

4. How we use information

We may use information to:

• register and identify compatible devices;
• provide access to Upload List;
• manage free trials and permanent activations;
• process and verify payment status;
• store and synchronise playlist and programme guide settings;
• provide customer support;
• maintain security and prevent fraud, abuse or unauthorised access;
• diagnose technical problems and improve NexaPlay;
• comply with legal, tax, accounting and regulatory obligations.

5. Legal bases for processing

Where applicable data protection law requires a legal basis, NexaPlay may process information because it is necessary to provide the service or perform a contract.

Information may also be processed to comply with legal obligations, protect legitimate business and security interests or respond to your consent.

Where processing relies on consent, you may withdraw that consent at any time without affecting processing completed before withdrawal.

6. Device codes

A device code is used to identify a registered device and provide access to the associated Upload List.

You should treat the device code as private because anyone who obtains it may attempt to access the associated account area.

NexaPlay may reset, suspend or replace a code where required for security or support reasons.

7. Playlist and EPG information

NexaPlay may store playlist names, URLs, uploaded playlist files, programme guide URLs and related settings added by users.

This information is processed to provide playlist management and synchronisation features.

Users are responsible for ensuring that they have legal permission to use any source they add.

NexaPlay may restrict or remove information when required by law or in response to a valid rights complaint.

8. Payments

Payment details are processed by the selected third-party payment provider.

NexaPlay may receive limited transaction information such as payment status, amount, currency, transaction reference, email and payment date.

NexaPlay does not directly store full card numbers or card security codes.

9. Cookies and local storage

The NexaPlay website may use essential cookies or browser storage to remember language, maintain sessions and protect account access.

Optional analytics or advertising cookies will not be used without the required notice or consent.

You may control cookies through your browser settings, but disabling essential cookies may prevent parts of the service from working correctly.

10. Logs and security information

NexaPlay may record login attempts, device requests, IP addresses, error information and security events.

This information is used to detect fraud, attacks, unauthorised access, service abuse and technical failures.

Security logs are retained only for as long as reasonably necessary for security, legal or operational purposes.

11. Sharing information

NexaPlay may share limited information with:

• hosting, database, email and infrastructure providers;
• payment processors and fraud-prevention providers;
• technical support and security service providers;
• professional advisers such as accountants or legal advisers;
• authorities or regulators where disclosure is legally required.

NexaPlay does not sell personal information.

12. International transfers

Some service providers may process information outside your country.

Where required, NexaPlay will use appropriate safeguards for international transfers, such as contractual protections or recognised legal transfer mechanisms.

13. Data retention

Information is retained only for as long as necessary for service delivery, security, legal, tax, accounting and dispute-resolution purposes.

Device and activation records may be retained while the activation remains valid and for a reasonable period afterwards.

Payment references may be retained for the period required by tax, accounting and consumer protection laws.

Playlist information may be deleted when the user removes it, the device account is deleted or retention is no longer necessary.

14. Data security

NexaPlay uses reasonable technical and organisational measures to protect information against unauthorised access, alteration, loss or disclosure.

These measures may include encrypted connections, password hashing, access controls, session protection, backups, security logs and restricted administrative access.

No internet service can guarantee absolute security, so users must also protect their device code and account access.

15. Your privacy rights

Depending on your location, you may have the right to:

• request access to personal information held about you;
• request correction of inaccurate information;
• request deletion of information where legally permitted;
• request restriction of certain processing;
• object to processing based on legitimate interests;
• request data portability where applicable;
• withdraw consent where processing relies on consent;
• complain to a data protection authority.

NexaPlay may need to verify your identity before completing a privacy request.

16. Account and device deletion

You may request deletion of the information associated with your device by contacting NexaPlay support.

Some information may be retained where required for fraud prevention, legal compliance, payment records or dispute resolution.

Deleting device information may permanently remove playlists, settings and access to the associated Upload List.

17. Children

NexaPlay is not intended for children to purchase or manage independently.

NexaPlay does not knowingly collect personal information from children without appropriate parental or guardian authorisation.

If you believe a child has submitted personal information without proper permission, contact NexaPlay support.

18. Third-party services

NexaPlay may contain links to or interact with third-party websites, payment providers, devices, operating systems and media sources.

Those third parties operate under their own privacy policies and NexaPlay is not responsible for their privacy practices.

19. Changes to this policy

NexaPlay may update this Privacy Policy to reflect legal, technical, security or service changes.

The updated version will be published on this page with a revised update date.

Material changes may also be communicated through the website, application or email where required.

20. Contact

For privacy questions, requests or complaints, contact: